Privacy policy

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Privacy Policy – The Nordic Skin Clinic

Effective Date: 28/10/2025

At The Nordic Skin Clinic, we are committed to protecting your privacy and ensuring your personal data is handled safely, securely, and transparently. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book an appointment, or receive treatments at our clinic.

1. Who We Are

The Nordic Skin Clinic
United Kingdom
🌐 www.thenordicskinclinic.com
📧 contact@thenordicskinclinic.com
📞 07585 535266

We are the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal information:

Personal details

Full name
 

Contact details (email address, phone number, address)
 

Date of birth
 

Medical information

Relevant medical history and skin health information required for treatments
 

Booking and payment details

Appointment information
 

Payment details (processed securely through third-party providers such as Square, RyftPay, or Faces Consent — we do not store full card details)
 

Technical and usage data

IP address, browser type, and device information (collected via cookies or analytics)
 

Marketing preferences

Your consent to receive offers, newsletters, and updates from us
 

3. How We Use Your Information

We use your personal data to:

Book and manage appointments
 

Provide consultations and treatments safely and effectively
 

Process payments securely
 

Send appointment confirmations and reminders
 

Respond to enquiries or customer support requests
 

Send marketing updates or special offers (only if you’ve opted in)
 

Comply with legal, tax, or medical obligations
 

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contract: To deliver the treatments or services you request
 

Consent: When you opt in to marketing communications
 

Legal obligation: To comply with medical and business regulations
 

Legitimate interest: To improve our services and ensure client satisfaction
 

5. Sharing Your Data

We do not sell or rent your personal data.
We may share limited information with:

Third-party booking or payment systems (Square, RyftPay, Faces Consent)
 

Licensed medical professionals assisting with your care
 

Regulatory or legal authorities where required by law
 

All third parties are carefully vetted and comply with UK GDPR standards.

6. Data Retention

We retain your data only as long as necessary:

Medical and treatment records: 7 years (in line with UK medical record requirements)
 

Marketing information: Until you unsubscribe or request deletion
 

You may request deletion or correction of your data at any time (see Section 8).

7. Cookies

Our website uses cookies to provide the best user experience and help us understand site performance.
You can disable cookies or adjust your preferences through your browser settings.

8. Your Data Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
 

Request correction of inaccurate information
 

Request deletion of your data (“right to be forgotten”)
 

Withdraw consent for marketing communications
 

Request a copy of your data in a portable format
 

Lodge a complaint with the Information Commissioner’s Office (ICO)
 

To exercise your rights, please email us at contact@thenordicskinclinic.com.

9. Data Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
All data is stored securely using encrypted systems and accessed only by authorised personnel.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
📧 contact@thenordicskinclinic.com
📞 07585 535266
🌐 www.thenordicskinclinic.com