Cancellation Policy

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At The Nordic Skin Clinic, we value your time and ours. Our appointments are carefully scheduled to ensure every client receives the highest level of care and attention.

To maintain this standard and respect all clients’ time, we kindly ask that you review and understand our cancellation policy below:

A Return and Refund policy usually consists of:

• We require a minimum of 72 hours’ notice to cancel or reschedule an appointment.
• Cancellations or reschedules made within 72 hours of your appointment time will forfeit your booking deposit.
• For treatments booked without a deposit, a £50 late cancellation fee will apply.
• Clients who do not attend their appointment without prior notice will be considered a no-show and will forfeit their booking deposit.
• Repeated no-shows may require full prepayment for future bookings.
• Booking deposits are non-refundable under all circumstances, including cancellations or reschedules made within 72 hours of your appointment.
• Treatments and courses purchased are non-refundable once started.
•  We understand that unexpected situations can arise. If you are unwell or have an emergency, please contact us as soon as possible — we may be able to accommodate a one-time exception at our discretion. 

We appreciate your understanding and cooperation. This policy helps us provide the best possible experience for every client and maintain fair access to appointments during busy periods.

With love,
The Nordic Skin Clinic